Privacy Policy

1. Who we are

Tilinah Enterprise (“we”, “us”, “our”) operates the online store at tilinahenterprises.co.ke. This policy explains how we handle personal data when you browse, register, shop, or contact us.

2. Information we collect

• Account details: name (if provided), email address, phone number, and password.
• Order details: delivery name, phone, address, county/town, and order history.
• Payment-related information: payment method used and confirmation status. We do not store full M-Pesa PINs or card secrets.
• Support messages: emails, forms, and chats you send to customer care.
• Technical data: device/browser information and cookies or local storage needed for cart, wishlist, and login sessions.

3. How we use your information

• Process, fulfill, and deliver your orders
• Confirm payments and prevent fraud
• Provide customer support and resolve disputes
• Send order updates and important service notices
• Improve our website, products, and shopping experience
• Comply with applicable Kenyan laws and lawful requests

4. Sharing of information

We do not sell your personal information. We may share limited data with:

• Delivery and logistics partners (to fulfill your order)
• Payment processors (to complete transactions)
• Service providers who help us host or operate the store, under confidentiality obligations
• Authorities when required by law

5. Cookies & local storage

We use cookies and/or browser local storage to keep your shopping cart, wishlist, and signed-in session working. You can clear these in your browser settings, but some site features may stop working correctly.

6. Data security & retention

We take reasonable technical and organizational measures to protect your data. No online service is 100% secure — please keep your password private and use a strong unique password.

We keep order and account records for as long as needed to provide services, meet legal/accounting requirements, and resolve disputes.

7. Your choices

• Update account details from your account page when logged in
• Request account deletion or data questions via Contact
• Opt out of marketing emails where those options are offered (order emails may still be sent)

8. Contact

For privacy questions, reach Tilinah Enterprise using any option below:

Last updated: July 2026